NIA Aviation Services Pvt. Ltd. has released a massive recruitment notification inviting online applications for the post of Customer Services Agent (CSA). This is one of the largest job openings in the aviation ground service sector in India, with 4,787 vacancies available across the country at various airports.
This recruitment offers a golden opportunity for 12th pass candidates to enter the aviation industry with good salary potential and long-term career prospects.
NIA CSA Recruitment 2025 – Highlights
| Particulars | Details |
|---|---|
| Organization | NIA Aviation Services Pvt. Ltd. |
| Post Name | Customer Services Agent (CSA) |
| NIA Aviation CSA Recruitment 2025 Total Vacancies | 4,787 |
| Educational Qualification | 10+2 / Intermediate (any stream) |
| Age Limit | 18 to 27 years (as on 01 July 2025) |
| Salary | ₹13,000 – ₹25,000 per month |
| Mode of Application | Online |
| Application Fee | ₹400 + GST (non-refundable) |
| Last Date to Apply | 30 June 2025 (Extended) |
| Official Website | niaaviationservices.com |
Eligibility Criteria
Educational Qualification:
- Candidates must have passed Intermediate (10+2) or equivalent from a recognized board.
Age Limit:
- Minimum: 18 years
- Maximum: 27 years
- Age will be calculated as on 1 July 2025
Physical Fitness:
- The candidate must be medically and physically fit for airport ground duties.
- Persons with benchmark disabilities (PwBD) are not eligible.
Nationality:
- Only Indian nationals are eligible to apply.
Other Requirements:
- Valid ID proof, character certificate, and address proof
- Active email ID and mobile number
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Salary Structure
| Grade | Salary Range |
|---|---|
| Customer Services Agent | ₹13,000 – ₹25,000 per month |
Salary is determined based on performance in interview and location of posting.
Selection Process
The selection will be in three stages:
- Written Test (Objective Type, Offline or CBT)
- Interview
- Training (Fee-based, post selection)
Candidates must score at least 35% in the written test to qualify for the interview.
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Exam Pattern and Syllabus
| Subject | No. of Questions | Marks |
|---|---|---|
| General Intelligence & Reasoning | 25 | 25 |
| Numeric Aptitude | 25 | 25 |
| General English | 25 | 25 |
| General Awareness | 25 | 25 |
| Total | 100 | 100 |
- Duration: Not specified
- Medium: Bilingual (English & Hindi)
- Negative Marking: ❌ None
Key Syllabus Topics:
- Reasoning: Puzzles, Analogies, Coding-Decoding, Venn Diagrams, etc.
- Numeric Aptitude: Arithmetic, Ratio, Percentage, Time & Work, etc.
- English: Grammar, Vocabulary, Sentence Structure, Synonyms/Antonyms
- General Awareness: Current Affairs, Indian Constitution, Economy, Science, Geography, etc.
Level of questions: Up to 12th standard (NCERT)
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NIA Aviation CSA Recruitment 2025 Exam Centres
Examinations will be held across all major states and union territories, including:
| State/UT | Cities/Towns |
|---|---|
| Andhra Pradesh | Amaravati, Visakhapatnam, Vijayawada, Guntur, Nellore, Kurnool, Tirupati, Kadapa, Anantapur, Ongole, Rajahmundry |
| Arunachal Pradesh | Itanagar, Naharlagun, Tawang, Ziro, Pasighat, Tezu, Roing, Bomdila, Kurung Kumey, Along |
| Assam | Dispur, Guwahati, Jorhat, Silchar, Dibrugarh, Tezpur, Nagaon, Bongaigaon, Tinsukia, Sivasagar, Golaghat |
| Bihar | Patna, Gaya, Bhagalpur, Muzaffarpur, Darbhanga, Purnia, Bihar Sharif, Nalanda, Begusarai, Katihar |
| Chhattisgarh | Raipur, Bhilai, Bilaspur, Durg, Korba, Rajnandgaon, Jagdalpur, Ambikapur, Raigarh, Mahasamund |
| Goa | Panaji, Margao, Vasco da Gama, Mapusa, Ponda, Mormugao, Bicholim, Siolim, Valpoi, Cuncolim |
| Gujarat | Ahmedabad, Surat, Vadodara, Rajkot, Bhavnagar, Jamnagar, Junagadh, Gandhinagar, Navsari, Morbi |
| Haryana | Chandigarh, Gurgaon, Faridabad, Panipat, Ambala, Yamunanagar, Hisar, Rohtak, Sonipat, Karnal |
| Himachal Pradesh | Shimla, Manali, Dharamshala, Kullu, Mandi, Solan, Una, Hamirpur, Bilaspur, Kangra |
| Jharkhand | Ranchi, Jamshedpur, Dhanbad, Bokaro, Deoghar, Hazaribagh, Giridih, Ramgarh, Dumka, Lohardaga |
| Karnataka | Bengaluru, Mysore, Mangalore, Hubli-Dharwad, Belgaum, Davanagere, Gulbarga, Bellary, Shimoga, Tumkur |
| Kerala | Thiruvananthapuram, Kochi, Kozhikode, Kollam, Thrissur, Kannur, Alappuzha, Kottayam, Palakkad, Malappuram |
| Madhya Pradesh | Bhopal, Indore, Gwalior, Jabalpur, Ujjain, Sagar, Dewas, Ratlam, Bhind, Katni |
| Maharashtra | Mumbai, Pune, Nagpur, Nashik, Thane, Aurangabad, Solapur, Kolhapur, Amravati, Nanded |
| Manipur | Imphal, Thoubal, Churachandpur, Bishnupur, Lilong, Moirang, Senapati, Kakching, Ukhrul, Kakching |
| Meghalaya | Shillong, Tura, Jowai, Nongstoin, Mawlynnong, Cherapunji, Resubelpara, Sohra, Mairang, Williamnagar |
| Mizoram | Aizawl, Lunglei, Saiha, Champhai, Kolasib, Lawngtlai, Serchhip, Khawzawl, Hnahthial, Lunglei |
| Nagaland | Kohima, Dimapur, Mokokchung, Tuensang, Wokha, Zunheboto, Noklak, Longleng, Peren, Mon |
| Odisha | Bhubaneswar, Cuttack, Rourkela, Puri, Sambalpur, Berhampur, Balasore, Bhadrak, Baripada, Angul |
| Punjab | Chandigarh, Amritsar, Ludhiana, Jalandhar, Patiala, Bathinda, Hoshiarpur, Pathankot, Mohali, Moga |
| Rajasthan | Jaipur, Udaipur, Jodhpur, Kota, Ajmer, Bikaner, Alwar, Bharatpur, Bhilwara, Sikar |
| Sikkim | Gangtok, Mangan, Namchi, Pelling, Geyzing, Singtam, Jorethang, Soreng, Rangpo, Rorathang |
| Tamil Nadu | Chennai, Coimbatore, Madurai, Tiruchirapalli, Salem, Tirunelveli, Erode, Vellore, Thoothukudi, Dindigul |
| Telangana | Hyderabad, Warangal, Nizamabad, Karimnagar, Khammam, Ramagundam, Nalgonda, Mahbubnagar, Siddipet, Adilabad |
| Tripura | Agartala, Udaipur, Kailashahar, Dharmanagar, Belonia, Bishalgarh, Jolaibari, Amarpur, Kumarghat, Khowai |
| Uttar Pradesh | Lucknow, Kanpur, Varanasi, Agra, Meerut, Allahabad, Bareilly, Moradabad, Aligarh, Ghaziabad |
| Uttarakhand | Dehradun, Haridwar, Nainital, Rishikesh, Almora, Haldwani, Rudrapur, Kashipur, Pithoragarh, Tehri |
| West Bengal | Kolkata, Howrah, Siliguri, Durgapur, Asansol, Bardhaman, Kharagpur, Suri, Malda, Durgapur |
| Delhi | New Delhi, Noida, Greater Noida, Dwarka, Rohini, Janakpuri, Laxmi Nagar, Karol Bagh, Connaught Place, Vasant Kunj |
| Andaman and Nicobar Islands | Port Blair, Diglipur, Ferrargunj, Mayabunder, Long Island, Rangat, Baratang, Little Andaman, South Andaman, North and Middle Andaman |
| Chandigarh | Chandigarh |
| Dadra and Nagar Haveli and Daman and Diu | Silvassa, Daman, Diu |
| Lakshadweep | Kavaratti, Agatti, Minicoy |
| Puducherry | Puducherry, Karaikal, Mahe, Yanam, Ozhukarai, Kattankulathur, Villianur, Sembiam, Thirubuvanai, Nedungadu |
| Jammu and Kashmir | Srinagar, Jammu, Anantnag, Baramulla, Leh, Kargil, Sopore, Kathua, Udhampur, Samba |
| Ladakh | Leh, Kargil |
📌 Candidates must select preferred exam centres during online application. Centre changes are not allowed later.
Dress Code for Exam
- Light-colored clothes (half sleeves, no big buttons or badges)
- Slippers or sandals (no shoes)
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How to Apply – Step-by-Step
- Visit the official site: Official website
- Click “Apply Now” → Register with your email/mobile.
- Fill personal, academic & communication details.
- Upload required documents:
- Passport-size photo
- Signature (in running hand)
- ID proof
- Educational certificates
- Choose exam centre preferences.
- Pay application fee of ₹400 + GST via online mode.
- Submit & download your application form.
💡 An instructional video is available on the website to help you fill the form correctly.
Important Dates
| Event | Date |
|---|---|
| Notification Release | 20 January 2025 |
| Online Application Starts | 20 January 2025 |
| Last Date to Apply | 30 June 2025 (extended) |
| Exam Date | To be announced |
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Key Instructions
- Use your own email and mobile number.
- Once submitted, no changes can be made in the form.
- Application fee is non-refundable, regardless of reason.
- Candidates caught cheating or misbehaving will be disqualified.
- No TA/DA will be provided for appearing in test/interview.
About NIA Aviation Services Pvt. Ltd.
NIA Aviation Services Pvt. Ltd. is a growing aviation services company in India, operating across several domestic airports. It provides ground handling, customer service, logistics, and support functions at airport terminals.
Joining NIA means working in a dynamic aviation environment, dealing directly with passengers, and playing a critical role in airport operations.
FAQs – NIA CSA Recruitment 2025
Q1. What is the last date to apply?
30 June 2025 (extended from original deadline)
Q2. Who can apply for CSA posts?
Candidates with 10+2 (Intermediate) qualification and age between 18–27 years.
Q3. What is the salary?
Between ₹13,000 and ₹25,000 per month, depending on interview and posting location.
Q4. What is the selection process?
Written test → Interview → Training
Q5. Can I apply offline?
No. Only online applications are accepted at Official website.
Final Words
The NIA CSA Recruitment 2025 is one of the largest employment opportunities in India’s aviation support services sector this year. If you’re looking for a stable and promising job in a professional environment, this is your chance.
With no experience required, this opportunity is ideal for fresh 12th-pass youth.
Apply by 30 June 2025 and get ready to join India’s aviation service workforce!
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📎 Official PDF Notification:
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